Refund policy

Return & Refund Policy

Last updated: 8 September 2026

At Kirigami Arts, every product is carefully handcrafted, packed, and checked before it is shipped. Since our products are handcrafted paper artworks and products, we do not accept returns for change of mind, incorrect product selection, or any other reason unrelated to the product being damaged, defective, or incorrectly delivered.

1. Returns

We do not offer general returns or exchanges.

A return or replacement may be considered only if:

  • The product was damaged during transit.

  • The product received is defective.

  • You received a product different from what you ordered.

  • Any part of the order is missing.

Any such issue must be reported to us within 24 hours of delivery.

Requests reported after 24 hours of delivery may not be eligible for a return, replacement, or refund.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 24 hours of delivery.

To help us assess the issue, please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the packaging received.

  • A brief description of the issue.

  • A video, if necessary, to demonstrate the defect or damage.

We may request additional information or photographs before approving a claim.

Once the issue is reviewed and approved, Kirigami Arts may, at its discretion, provide a replacement or refund, depending on the nature and availability of the product.

3. Products Damaged After Delivery

Kirigami Arts is not responsible for damage caused after successful delivery due to improper handling, storage, installation, use, modification, or any other damage caused by the customer.

Paper-based products require reasonable care and should be kept away from water, excessive moisture, heat, and other conditions that may damage the product.

4. Change of Mind

We do not accept returns or provide refunds if you:

  • Change your mind after placing the order.

  • No longer require the product.

  • Ordered the wrong product.

  • Ordered the wrong quantity.

  • Do not like the product after receiving it.

  • Purchased the product as a gift and no longer need it.

Please review your order carefully before completing your purchase.

5. Customised or Personalised Products

Customised or personalised products are not eligible for return or refund due to a change of mind or preference.

However, the 24-hour reporting period for damaged, defective, incorrect, or incomplete orders applies to customised and personalised products as well.

If a customised or personalised product arrives damaged, defective, incorrect, or incomplete, please contact us within 24 hours of delivery with the required photographs and details.

6. Sale and Discounted Products

Products purchased during a sale, promotion, or using a discount code are subject to the same return and refund conditions stated in this policy.

Sale or discounted products are not automatically excluded from a refund or replacement where the product is found to have been damaged, defective, incorrect, or incomplete and the issue is reported within 24 hours of delivery.

7. Refunds

Where a refund is approved, the refund will be processed to the original payment method used for the order.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Shipping or other charges, where applicable, may not be refundable unless the issue was caused by an error attributable to Kirigami Arts.

8. Replacements

Where a replacement is approved, we will arrange for the replacement product to be shipped to the original delivery address, subject to product availability.

If the same product is unavailable, Kirigami Arts may offer an alternative resolution, including a refund where appropriate.

9. Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible with your order number.

10. Delivery Issues

If your order appears to have been delivered but you have not received it, or if there is an issue with the delivery, please contact us as soon as possible.

For products that have been received, any claim relating to damage, defects, incorrect products, or missing items must be reported within 24 hours of delivery.

11. How to Request a Return, Replacement, or Refund

To report an eligible issue, please contact Kirigami Arts with your order number and the required photographs/details within 24 hours of delivery.

Email: team@kirigamiarts.com
WhatsApp: +91 8233700199

Please do not send a product back to us without receiving instructions from our team. Unauthorised returns may not be accepted.

12. Policy Changes

Kirigami Arts reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

For any questions regarding returns, refunds, or replacements, please contact us using the details provided above.