Shipping Policy

Last updated: 8 September 2026

At Kirigami Arts, we carefully pack every order before sending it your way. We work with reliable shipping partners to get your products to you safely and efficiently.

Here’s everything you need to know about how we ship your order.

1. Where We Ship

We currently ship our products across India, including locations serviceable by our shipping partners.

Delivery availability may vary for certain remote or hard-to-reach locations depending on the courier network and the PIN code.

2. Order Processing and Dispatch

Once your order is successfully placed and payment is received, we begin preparing it for dispatch.

Orders are processed and dispatched on business days, excluding Sundays and public holidays.

We generally aim to dispatch orders as soon as possible. The actual dispatch time may vary depending on the product, order volume, availability, and other operational circumstances.

For products that require additional preparation or have a longer processing time, the applicable timeline may be communicated separately.

3. Shipping Partners

Depending on the destination and availability, your order may be shipped through DTDC, India Post, or another suitable shipping partner.

We choose the shipping service based on factors such as destination, serviceability, availability, and the best available option for the order.

Because of this, we may not always be able to accommodate requests for a particular courier.

4. Delivery Timelines

Delivery times begin after your order has been dispatched.

Our usual delivery timelines are:

• Express delivery: approximately 2–5 business days

• Normal delivery: up to 7 business days

These are estimated timelines and not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier operations, weather, public holidays, transportation conditions, remote-area serviceability, and other circumstances.

5. Tracking and Order Updates

Where tracking is available, we will generally provide the tracking details once your order has been shipped.

Depending on the shipping service used, you may also receive an order or delivery update through email, WhatsApp, SMS, or another available communication channel.

Some shipping services may provide limited tracking or fewer updates. In such cases, we will share whatever information is available to us.

6. Delivery Address and Availability

Please make sure that your shipping address, PIN code, and contact details are complete and accurate when placing your order.

Please also ensure that someone is available to receive the package when delivery is attempted.

If the courier is unable to deliver an order because of an incorrect or incomplete address, the recipient being unavailable, or other issues at the delivery location, any further delivery attempt or resolution will depend on the courier's policies.

We will provide reasonable support from our end, but successful delivery ultimately depends on the accuracy of the information provided and the recipient's availability.

7. Delivery Attempts

Our shipping partners may make one or more delivery attempts depending on their policies and the circumstances of the shipment.

If you miss a delivery attempt, please use the tracking information or contact the courier where possible to coordinate the next delivery attempt.

If an order is returned to us because delivery could not be completed, please contact us so that we can discuss the available options.

Any additional shipping charges for re-dispatch, where applicable, may need to be borne by the customer.

8. Delays

We do our best to get your order moving on time, but occasional delays can happen after an order has been handed over to the shipping partner.

These may be caused by weather, public holidays, transportation disruptions, operational issues, high shipment volumes, remote-area deliveries, or other circumstances beyond our reasonable control.

If your order is delayed, please get in touch with us and we'll do our best to help you with the information available to us.

9. Remote and Hard-to-Reach Locations

We aim to serve customers across India wherever our shipping partners provide service.

For certain remote, rural, or otherwise difficult-to-reach locations, delivery may take longer than the usual estimated timelines or may be subject to the availability of a particular courier service.

If your PIN code is not serviceable by one shipping partner, we may use another available service where possible.

10. Packages Damaged During Delivery

We take care to pack our products securely before dispatch.

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging material and contact us as soon as possible.

For products that arrive damaged, defective, incorrect, or incomplete, please refer to our Return & Refund Policy. Such issues must be reported within 24 hours of delivery.

11. International Shipping

We currently ship within India only unless specifically agreed otherwise with Kirigami Arts.

Any international shipping arrangements, where offered in the future, may be subject to separate shipping charges, delivery timelines, customs duties, taxes, and other applicable requirements.

12. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, destination, delivery option, and other applicable factors.

13. Contact Us

If you have any questions about your shipment or delivery, please get in touch with us.

Kirigami Arts LLP
Email: team@kirigamiarts.com
WhatsApp: +91 82337 00199

We'll do our best to help you with your order and provide the latest information available to us.